policies and procedures

Baby/Child Seat Policy

Policy Statement: Vitalsen Limited is dedicated to ensuring the safety and comfort of families traveling with newborns, infants, and toddlers. We provide high-quality, safe, and reliable child seats for our cabs, with no passenger age restrictions.

Procedures:

  • Child seats will be available in all cabs for families traveling with young children.
  • Drivers will be trained to accommodate the needs of young children and babies, ensuring a comfortable and stress-free trip.
  • We aim to make school trips as comfortable and stress-free as possible for both the children and their families.

Mobility Needs of Children with Special Educational Needs

Policy Statement: Vitalsen Limited recognizes that older, disabled, and special needs children have unique travel and mobility needs. We are committed to addressing these needs to support their independence and inclusion.

Procedures:

  • Assess and cater to the varying mobility needs of children based on their age, health, lifestyle, residential location, and stage of life.
  • Ensure that transport services are tailored to meet the diverse requirements of special needs children.

The Special Role of Vitalsen Limited

Policy Statement: Vitalsen Limited acknowledges the critical role of the transport sector in strengthening communities, particularly for older individuals and those with special needs.

Procedures:

  • Provide reliable and accessible transport services to support community cohesion.
  • Focus on enhancing the mobility and independence of older people and those with special needs through specialized transport solutions.

Equal Opportunity Employer

Policy Statement: Vitalsen Limited is committed to celebrating the diversity of society. We value and respect all individuals equally, ensuring fairness and courtesy in all our interactions.

Procedures:

  • Challenge direct and indirect unfair discrimination against anyone based on gender, race, color, ethnic or national origin, physical or mental health or disability, social class, age, political or religious beliefs, HIV status, trade union activity, marital status, or sexual identity.
  • Implement equal opportunities in all aspects of employment and management of staff.
  • Request job applicants to provide information for monitoring the effectiveness of our equal opportunities policy. This information will be separated from the application before consideration and used solely for monitoring purposes.
  • Strive to reflect our commitment to equal opportunities in every aspect of our operations.

These policies and procedures are designed to ensure that Vitalsen Limited remains a safe, inclusive, and supportive environment for both our clients and our staff.